How to set up your neumind account?

Setting up your professional neumind account takes no time. This article provides a step-by-step guide for clinical professionals on how to set up a neumind account. For client set-up information, see how to add clients.

You can set up your account using the clinician dashboard or neumind app. This article shows the set-up process via the dashboard but the process is the same if you're using the app (explained in this video).

Step 1: Sign-up

• Start by clicking here to begin the login process.
• Type in your email address into the field.
• Enter the login code sent to your email address and click “Continue” (we avoid passwords as clients struggle!). 
• Complete the short Get Started form and click “Submit”.

Step 2: Join or Activate Subscription

You will then have these options:

[1]: Join a pre-existing subscription

• If your service has a neumind subscription then select “I have a memorable phrase…”,
• Enter your service’s unique two-word phrase and continue. If you do not know your service’s memorable phrase, ask your teams neumind subscription owner for the latest memorable phrase. Your colleagues can also see the memorable phrase they joined neumind with on the My Team page, if it’s still active. 

Success! You’ve now set-up your neumind account and can add clients.

[2]: I am setting up a new subscription for my service and neumind have emailed me an activation code

• If you have received an activation code (usually sent by a neumind team member via email), you will need to choose this option and type it in on the following screen. 

Congratulations! Once submitted your new subscription will be activated.

What to do Next?

Adding Team Members

If you have activated a subscription option which includes our team features then you can add team members. To add your team, go to the “My Team” page and generate a two word “memorable phrase”. 

Please share our dashboard link (https://dashboard.neumind.co.uk) and your new memorable phrase with your team using your usual channels, along with a copy of these instructions.

This is everything they need to join your new subscription.

Adding Clients

This article walks through adding your clients. We created neumind to be useful for all clients, but if you're unsure check out Is neumind Suitable for My Client?.

Troubleshooting & FAQs

Junk/spam location for email verification code

Sometimes the email verification code goes to junk, so check there if you don’t get it in the inbox. It can sometimes take a few minutes to arrive. 

Finding memorable phrase

For security the staff in the service should be the only ones to share a memorable phrase. So the best way to find out your memorable phrase is to ask your team members (someone who is already on the dashboard). They will be able to see it on the ‘My Team’ page. 

How do I know if my service is has an enterprise subscription

If your service has access to the Neumind dashboard then it does have a subscription and you should be able to get a memorable phrase to join. They may have a time-limited free trial, in which case you should contact the neumind team.

However, we know that clinicians who are not affiliated with a service are sometimes invited to join a client’s group on neumind. In this case you can access the neumind app for free with an invite code sent to you by a group member (the client or a clinician).